Connections
Gardening Services Terms and Conditions
These Terms and Conditions set out the basis on which we provide gardening services to residential and commercial customers in our service area within the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services we provide, whether booked online, by message or in writing.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person or organisation requesting or receiving gardening services from us.
1.2 Services means any gardening, garden maintenance, soft landscaping, lawn care, hedge cutting, planting, clearance or related work we agree to carry out.
1.3 Agreement means the contract between the Client and us for the supply of Services in accordance with these Terms and Conditions and any written quotation or confirmation we provide.
1.4 Visit means any agreed attendance at the property by our gardeners to provide the Services.
1.5 Property means the garden, grounds or outdoor area at the address where the Services are to be carried out.
2. Scope of Services
2.1 We provide a range of gardening services, which may include routine garden maintenance, lawn cutting, weeding, pruning, hedge trimming, planting, seasonal tidy-ups, garden clearances and related outdoor work as agreed with the Client.
2.2 The specific Services to be provided, their frequency and any particular requirements will be set out in our quotation, service description or booking confirmation.
2.3 Any additional work requested by the Client that is outside the agreed scope of Services may be subject to a separate quotation or additional charges, which will be agreed before the work is carried out where reasonably possible.
3. Booking Process
3.1 A booking may be made by the Client via our online enquiry form, in writing or through another agreed booking method. All bookings are subject to acceptance by us.
3.2 We may provide an estimate or quotation based on the information supplied by the Client, including property size, access, current garden condition and requested Services.
3.3 We reserve the right to amend or withdraw an estimate or quotation if, upon visiting the Property, we find that the information provided was inaccurate or the work required is materially different or more extensive than originally stated.
3.4 A booking is only confirmed, and an Agreement formed, when we issue a written confirmation, accept a deposit or otherwise explicitly accept the booking.
3.5 For ongoing maintenance schedules, we will agree with the Client the anticipated frequency of Visits. Dates and times are subject to availability, weather conditions and operational requirements.
4. Access and Client Responsibilities
4.1 The Client is responsible for providing safe and reasonable access to the Property at the agreed times. This includes unlocking gates, providing any necessary codes or instructions, and ensuring that any pets or animals are safely secured.
4.2 If we are unable to gain access to the Property at the agreed time, or access is unsafe, we may charge a call-out fee or treat the Visit as a late cancellation as set out in these Terms and Conditions.
4.3 The Client must inform us in advance of any known risks or hazards at the Property, including uneven ground, ponds, unstable structures, exposed cables or any other matter that may affect health and safety.
4.4 The Client is responsible for ensuring that any necessary permissions, consents or approvals for the Services are obtained, including from landlords, neighbours, local authorities or management companies where applicable.
5. Pricing and Payment Terms
5.1 Our prices may be based on hourly rates, fixed fees per Visit, or a quoted price for a defined project, as set out in our quotation or confirmation.
5.2 All prices are stated in pounds sterling and, unless otherwise specified, are exclusive of any applicable taxes or charges that may be applied under UK law.
5.3 We reserve the right to review and adjust our prices from time to time. For ongoing maintenance agreements, we will notify the Client of any price changes in advance of the next scheduled Visit.
5.4 Payment terms will be set out in the quotation or invoice. Payment may be required in full on completion of each Visit, in advance, or as staged payments for larger projects.
5.5 If a deposit is required, it must be paid by the date specified in the booking confirmation. We are under no obligation to commence work until the deposit has been received.
5.6 Invoices are payable by the due date stated on the invoice. Failure to make payment on time may result in suspension of Services and may incur late payment charges or interest in line with applicable UK legislation.
6. Cancellations and Rescheduling
6.1 The Client may cancel or request to reschedule a Visit by giving us reasonable notice ahead of the booked date.
6.2 Unless otherwise agreed in writing, we require at least 48 hours notice to cancel or reschedule a Visit without charge. Where less notice is given, we may apply a late cancellation fee equivalent to a reasonable proportion of the expected charge for that Visit.
6.3 For larger projects that involve significant preparation, ordering of materials or allocation of multiple days, we may apply specific cancellation terms which will be set out in the quotation or confirmation.
6.4 We reserve the right to cancel or reschedule a Visit due to adverse weather, staff illness, vehicle breakdown, safety concerns, supply issues, or any other circumstance beyond our reasonable control. In such cases we will aim to provide as much notice as reasonably practicable and to offer an alternative date.
6.5 In the event that we need to cancel a Visit and no suitable alternative can be agreed, any prepayments for that Visit will be refunded for the portion of Services not provided.
7. Materials, Equipment and Standards of Work
7.1 We will provide our own tools and standard gardening equipment unless otherwise agreed. The Client must notify us in advance if there are any restrictions on the use of powered equipment or machinery at the Property.
7.2 Where materials, plants, turf or other items are supplied by us, ownership of those materials passes to the Client once payment has been made in full and the materials have been installed or delivered to the Property.
7.3 We will exercise reasonable skill and care in carrying out the Services and will aim to work in a tidy and considerate manner, minimising disruption to the Client and neighbouring properties.
7.4 Any indications of growth, flowering, or plant performance are estimates only and are dependent on weather, soil condition, watering, maintenance and other factors beyond our control.
8. Garden Waste and Waste Regulations
8.1 As part of the Services, we may generate green waste such as grass cuttings, leaves, branches and other plant material.
8.2 Unless expressly included in our quotation or confirmation, the removal of green waste from the Property may be subject to an additional charge, which reflects disposal costs, time and transport.
8.3 Where agreed, we will dispose of garden waste in accordance with applicable UK waste regulations and local requirements, using authorised facilities or arrangements.
8.4 If the Client prefers, and where it is safe and appropriate to do so, we can place green waste in the Client’s garden waste bin, compost area or other location specified by the Client at the Property.
8.5 We do not handle or remove hazardous waste, contaminated soil, asbestos, chemical containers or other controlled waste. If such materials are discovered, we will notify the Client and may suspend work in the affected area until the materials have been safely removed by a suitably licensed contractor.
9. Health, Safety and Environmental Considerations
9.1 We take reasonable steps to work safely and to comply with applicable health and safety requirements in the provision of our Services.
9.2 The Client agrees not to interfere with our equipment or instruct our gardeners to perform work in a manner that is unsafe or contrary to good horticultural practice.
9.3 Use of pesticides, weedkillers or fertilisers will be carried out, where agreed, in a controlled and lawful manner. The Client must keep children and pets away from treated areas for any recommended period stated by the product manufacturer.
9.4 We aim to work in an environmentally responsible way, reducing waste where reasonably practicable and selecting appropriate products and methods for the garden and local conditions.
10. Liability and Insurance
10.1 We will use reasonable skill and care in providing the Services. If any part of the Services is not carried out with reasonable skill and care, we will, where appropriate and practicable, either re-perform that part of the Services or offer a fair and reasonable adjustment to the charges.
10.2 Our total liability to the Client in respect of any loss or damage arising out of or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Client for the specific Services giving rise to the claim.
10.3 We shall not be liable for any indirect or consequential loss, loss of enjoyment, loss of profit or loss of opportunity arising from the provision of the Services.
10.4 We are not responsible for any pre-existing issues at the Property, including diseased plants, unstable trees, defective structures, poor soil conditions or hidden obstructions underground, nor for damage arising from them where we have acted with reasonable care.
10.5 We will not be liable for damage to items left in the garden area such as toys, furniture, ornaments or decorations if the Client has not ensured they are moved or adequately protected prior to our Visit.
10.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be limited or excluded under UK law.
11. Guarantees for Plants and Lawns
11.1 Living plants, turf and lawns are natural products that can be affected by weather, pests, disease, soil condition, watering and aftercare. For this reason, we cannot guarantee survival, growth rate or long-term performance unless a specific written guarantee is provided.
11.2 Any guarantee we may provide in relation to plants or lawns is subject to the Client following our written or verbal aftercare advice, including watering, feeding, mowing and general maintenance recommendations.
11.3 If plants or turf fail due to reasons beyond our control, including drought, extreme weather, frost, pests, disease, neglect or incorrect aftercare by the Client, this will not be covered by any guarantee.
12. Complaints and Dispute Resolution
12.1 If the Client is unhappy with any aspect of the Services, they should inform us as soon as reasonably practicable so that we have the opportunity to address the issue.
12.2 We may ask the Client to provide details of the concern, including photographs where helpful, and we will aim to respond promptly and in a fair and reasonable manner.
12.3 Where a dispute cannot be resolved directly between the parties, either party may consider seeking advice from an appropriate advisory body or pursuing their rights through the courts in accordance with the governing law clause below.
13. Force Majeure
13.1 We shall not be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control.
13.2 Such events may include, but are not limited to, severe weather, flooding, storms, drought restrictions, industrial disputes, acts of government, transport disruptions, public health emergencies or other events that make it unsafe or impracticable to perform the Services.
14. Data Protection and Privacy
14.1 We collect and process personal information about Clients for the purposes of handling enquiries, bookings, invoicing, service delivery and related administration, in accordance with applicable UK data protection law.
14.2 We will take reasonable steps to keep personal information secure and will not sell personal data to third parties. We may share information with trusted service providers where necessary for the performance of the Services or as required by law.
15. Variations to These Terms
15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our operational needs.
15.2 The Terms and Conditions in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or is agreed in writing by both parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or other competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
17.3 The Agreement is between us and the Client. No other person shall have any rights to enforce any of its terms.
17.4 The Client may not assign or transfer their rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations where this does not materially affect the nature or quality of the Services.
Frequently Asked Questions
We provide professional gardening services across London, from regular lawn care and hedge trimming to seasonal pruning and basic landscaping maintenance. Our teams are DBS-checked, trained in horticulture, and equipped with industry-standard tools to deliver safe, reliable results. Eco-friendly methods are used in every job, with at least 93% eco-friendly products and non-toxic solutions. We offer flexible scheduling, transparent pricing, and clear communication from the initial quote to the final tidy-up.
All garden teams are DBS-checked, insured, and receive ongoing horticultural training to meet the highest safety standards and provide excellent customer service. We hold accreditations with SafeContractor, the British Association of Landscape Industries, and other respected bodies, reflecting our commitment to industry-leading practices. Staff complete regular training on horticultural techniques, pest management, tool handling, and health and safety; every gardener is DBS-checked and fully insured. We provide written quotes, detailed work plans, and maintain a transparent audit trail of qualifications and certifications for client review. Customer feedback is encouraged, with client testimonials published on Google, Trustpilot, and Checkatrade, and we routinely monitor performance against service-level agreements. All staff operate under ISO-like quality standards and follow UK horticultural guidelines, ensuring soil health, plant vitality, and responsible use of chemicals. In projects, your dedicated supervisor coordinates with you, provides progress updates, and ensures access and public safety are maintained.
With 8 years in professional gardening, we bring practical know-how to every project, from small courtyards to larger urban plots. We've completed 1300+ gardening jobs, building a track record of dependable service, clear communication, and measurable improvements in soil health and curb appeal. Projects routinely begin with a free survey, a site health check, and a tailored plan that prioritises safety and access for neighbours and pedestrians. We use professional equipment - brush cutters, professional-grade secateurs, pressure washers, and eco-friendly fertilizers - and follow stringent risk assessments to protect people and wildlife. Before work begins, you'll see a clear schedule, access requirements, and a written quote; after completion, we provide photos showing transformation and maintenance tips. Our eco framework ensures at least 93% of our methods are eco-friendly, with non-toxic products and compostable waste handling, reducing impact on local wildlife. We are DBS-checked, insured, and follow UK horticultural, health, and safety standards, with ongoing training to keep skills sharp. From initial contact to final tidy-up, we aim for transparent pricing, clear communication, and predictable turnaround times, even in busy seasons. Past clients in Hyde Park, Camden Town, and Greenwich have benefited from our maintenance plans, seasonal pruning, lawn care, and hedge trimming - consistently delivering neat, healthy gardens. We showcase proof of work through project photos and client testimonials on Trustpilot, Google Reviews, and Checkatrade, reinforcing trust with new customers. We also partner with local waste facilities for eco composting and recycling, reducing landfill and supporting circular gardening. If access is limited, we adapt with flexible scheduling, careful equipment placement, and liaising with neighbours to minimise disruption. Book your garden service now and experience reliable, eco-conscious gardening delivered by trusted, DBS-checked professionals who care about your space.
Our eco-friendly approach starts with efficient planning and sustainable materials, and we always aim to minimise waste and environmental impact. We use at least 93% eco-friendly products and fertilizers, plus compostable or recyclable packaging, to support greener gardens. Your garden sites are tidied after each visit, and contaminated waste is disposed of responsibly through licensed channels. We also share tips on water-wise irrigation, mulching, and seasonal pruning to extend the life of your plants.
Pricing is transparent and tailored to your space; we provide a fixed-price quote after a no-obligation site assessment. Turnaround depends on the scope; a typical lawn care or hedge trim may take a day, while larger landscaping can take longer. We publish a breakdown of materials, labour, disposal, and any site preparation costs so there are no surprises. Access, parking, gate width, and neighbours' considerations are discussed at the quote stage; we plan to minimise disruption and provide advance notice. We welcome questions and offer revisions to ensure you're comfortable, and all work is performed by DBS-checked, insured staff. We also offer seasonal maintenance contracts or one-off visits to fit your budget. Emergency call-out options are available for urgent issues like fallen branches or drainage problems, with same-day or next-day response where possible. We provide a clear written quote before work begins, including a schedule of tasks and expected finish dates, so you can plan accordingly.
Our team uses professional-grade equipment, including lawn mowers, trimmers, pressure washers, and soil testers, to deliver consistent, high-quality results for various garden sizes. We follow site-specific risk assessments and maintain tidy, safe work zones so neighbours and pedestrians are never inconvenienced. Proof of work is available through project photos, before-and-after galleries, and client references drawn from Trustpilot, Google Reviews, and Checkatrade. We also document equipment maintenance and staff qualifications, and we can show you certificates prior to starting your project. Where appropriate, we use eco-friendly fertilizers and mulch, with waste recycled into compost where possible. Our teams are trained to adapt to weather and seasonal changes, ensuring progress continues safely throughout the project.
Yes, we routinely capture before-and-after photos to illustrate transformations and verify the quality of our garden projects. These images are shared with you during updates and can be used in quotes or post-project reports. We also maintain client testimonials on Google Reviews, Trustpilot, and Checkatrade so you can read real experiences alongside our photo evidence. If you'd like, we can arrange a private link to a project gallery showing a full cycle from planning to completion.
We provide professional gardening across London and nearby boroughs, delivering tailored services to residential and commercial customers in places like Chelsea, Camden Town, and Greenwich. Our DBS-checked staff are trained to manage different property types, from townhouses in Fulham to public-space maintenance near parks such as Hyde Park, with careful access planning. We also work in Westminster, Kensington and Chelsea, Islington, Hackney, Southwark, and Wandsworth, adapting to local rules and noise limits. If you're outside central areas, ask us; many outer-borough jobs are scheduled on efficient routes to minimise disruption and travel time. Examples of other areas include Lambeth, Lewisham, Brixton, Clapham, and Crystal Palace, among others. We can confirm whether we cover your street or neighbourhood on request.
For green waste disposal near London, we coordinate with local recycling centres and council sites to keep your garden neat while protecting the environment. Our teams separate green waste, composting materials where possible, and transfer non-compostables to licensed disposal streams. We can explain the options during your site visit and help you minimise waste through mulching and reuse. We also provide guidance on local composting facilities and how to separate waste to meet council guidelines.
Our commitment to trust, expertise, and quality is evident in DBS-checked staff, comprehensive insurance, and clear, proactive communication with clients. We publish public reviews from Google, Trustpilot, and Checkatrade, and we welcome independent inspections in line with SafeContractor and BALI guidelines. We also share before-and-after evidence, project plans, and maintenance tips to help homeowners assess value and plan future care. With over 8 years of experience and 1300+ completed jobs, our team has earned positive feedback via Google and Trustpilot. We follow all UK horticultural, health, and safety standards, and we are fully insured, DBS-checked, and trained for your protection. Ask about our portfolio to confirm capabilities and our dedication to eco-friendly practices. Book a visit today to discuss your garden goals, timeline, and any accessibility concerns, with a London-based team ready to help.
Plan your project with our London team by calling, emailing, or using our Google Business Profile to arrange a free site survey. The survey assesses soil health, sun exposure, drainage, and plant priorities, and we'll propose a phased plan that matches your budget. You'll receive a written quote, a detailed schedule, and a clear explanation of materials and maintenance needs. We'll also discuss access, parking, and neighbour notifications to minimise disruption. After you approve, we begin work with DBS-checked, insured professionals and provide ongoing updates, photos, and a maintenance plan tailored to your space.
