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Privacy Policy

We respect your privacy and take the protection of it seriously.

Our privacy policy, the terms of use on our website and our Services Terms and Conditions clarify how we collect and use your individual data. The following outlines this, so it is vital that you read this information and understand how we use your data.

Gardening Services Gardeners is the data controller of this information, in regulation with the Data Protection Act (1998).

Information Collected

The following is the data we may collect:

1.1 Any information you provide when filling in forms on our www.domain.com and/or app, which includes downloading the app, making a booking enquiry through the app or email, requesting any further services or reporting a problem to us. This information could include your name, telephone number, address, email, username, password, age, financial and credit card info, household and business data, pets you may have, photos of your property that you have provided and other information that has been registered with us.

1.2 Any contact you make with us could be recorded.

1.3 We may request that you complete research surveys but you are not in any way obligated to do so.

1.4 When you utilise our app or visit our website using a mobile phone, we will automatically record technical information, such as the type of mobile device, the network you use, your mobile operating system, the mobile browser type and your time zone.

1.5 When visiting our website using a computer, we may log your IP address, operating system and the type of browser. This is used for system administration and for reports to advertisers. None of this statistical data will ever identify you individually.

1.6 Traffic date, location info, weblogs and accessed resources will be collected when using the app for billing purposes.

1.7 We may determine your current location to provide location enabled services when using our app, through GPS and similar technologies.

1.8 We may receive some information about you from third parties that we work with closely.

Cookies

We use cookies on our website. This allows us to identify individual users and provide the best experience for each. Full information on this can be found in our Cookie policy.

Date Storage:

1.9 Any data we retrieve from you may be transferred and stored in a country within the (EEA) European Economic Area. The info may be collected by staff outside EEA who work for us or our partners when we are handling your booking, payment info and supplying any support services. When you submit data to us, you are agreeing to it being stored, transferred or processed.

1.10 All the information you provide us will be stored on our secure servers. We assure you that credit card details are fully SSL encrypted to guarantee safety. You maintain responsibility for ensuring your password is confidential.

1.11 When you send data via the internet, it is not fully secured. We take all measures to safeguard your information but cannot guarantee the full safety of any transmission to our site so they are at your own risk.

How we Use your Personal Information

1.12 We will use your information to:

1.12.1 Make our website and app presentable and usable for your computer or device.

1.12.2 Handle your booking enquiries and arrange the services you desire.

1.12.3 Make sure all contract obligations are carried out.

1.12.4 Make it possible for you to use our interactive service features.

1.12.5 Give notice of modifications to our app, website or available services.

1.12.6 We or third parties can offer relevant information about goods or services that may be of interest to you. At any time you can opt out of receiving such messages, using the contact info detailed below.

1.13 We may provide the following types of data with your chosen service provider:

1.13.1 Name, contact info and address;

1.13.2 Details and photos your provide about your property, as well as the services you require;

1.13.3 The non-binding estimate we provide;

1.13.4 Your payment info.

Information Disclosure

1.14 We may at any time provide your personal data to any member of our larger group, as per section 1159 of the UK companies Act 2006.

1.15 Third-Party Disclosure:

1.15.1 If any of our business assets are bought or sold, we may unveil your date to the buyer or seller;

1.15.2 If our assets or www.domain.com as a whole are acquired by a third party, any of our customers' personal data will be transferred to it.

1.15.3 It is possible that we may have to disclose or share your personal data to comply with certain legal obligations, enforce the terms of use on our website or the terms and conditions of supply and similar agreements, protect the safety, property and rights of Gardening Services Gardeners, our customers and others. This could include providing information to companies or organisations to prevent and tackle credit card fraud and to reduce credit risk.

Your Rights

1.16 You can refuse to have your personal data processed for marketing purposes.

1.17 The Act guarantees you the right to access any information we hold concerning you.

Links to Third-Party Websites

We may use links on our website that lead to and from other websites. These will be sites of our partners and other affiliates. If you utilise any of these links, be aware that each individual site has their own privacy policies and may differ from ours. We accept no responsibility or liability for them.

Privacy Policy Changes

If our privacy policy is revised in any way, it will be posted on this page and you will be made aware of such alterations through e-mail.

If you have any questions, requests or other comments in regards to our privacy policy, you can contact us through e-mail or telephone on 020 3540 7140.